Frequently Asked Questions
Everything you need to know about your MOZSLY shopping experience.
What is the standard shipping time for orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery usually takes between 5 to 10 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply contact our support team to initiate a return or exchange.
How do I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to trace your package in real-time.
Which payment methods do you accept?
MOZSLY accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products true to size?
Yes, our items generally follow standard international sizing. We recommend checking the detailed Size Guide available on each product page to ensure the perfect fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.